Refund & Cancellation Policy

At 365 Transline, we aim to provide flexibility alongside standard logistical scheduling. Below are the terms regarding ride cancellations and booking deposit refunds.

1. Cancellation Rules

• Before 24 Hours: Cancellations made 24 hours or more before the scheduled pickup time will qualify for a 100% refund of the advance booking deposit.
• Between 12 to 24 Hours: Cancellations made between 12 to 24 hours prior to the scheduled pickup time will result in a 50% cancellation fee of the advance booking deposit.
• Less than 12 Hours: Cancellations made less than 12 hours before pickup, or in case of a no-show, will result in a 100% forfeiture of the advance booking deposit.

2. Refund Process

Eligible refunds are processed back to the customer's original payment method (bank account, UPI, or credit card) within 5 to 7 working days from the approval of the cancellation request.

3. Breakdown & Vehicle Substitution

In the extremely rare event of a mechanical breakdown during your journey:

• We will immediately dispatch a substitution vehicle of the same or similar category.
• If an alternative vehicle cannot be arranged, a full refund will be provided for the uncompleted portion of your trip itinerary.